Support

Answers to the questions we hear most. Can’t find yours? Email support@geilixinli.com — a human replies within two business days.

Getting started

Do I need an account? No. Everything works without one. You only register if you want the platform cloud API.
Which AI providers are supported? Anthropic, OpenAI, DeepSeek, Kimi, Zhipu, Qwen, plus any OpenAI-compatible endpoint. Keys are stored only in your device keychain.
Is my first supervision really free? Yes — with your own key, everything is free and unlimited.

What happens to my recordings? Audio and photos imported as case materials keep their originals in your device’s encrypted storage (they stay with the case and can be deleted anytime); voice dictation in the input box is deleted right after transcription. If you choose cloud recognition, the audio is sent to the recognition provider you selected (see “Third-party processors” in the privacy policy). We never store recordings.
What if a real name slips into a report? A final on-device name scan runs before every export; unregistered real names are flagged and must be aliased first.
Can PsyHome see my case files? No. They live in an encrypted database on your device. There is no "admin panel" — we have no access to give.

How is Platform Cloud billed? Points-based one-time purchases: ¥12 = 500 pts / ¥28 = 2,000 / ¥68 = 8,000 per 30-day cycle, 20% off yearly. No auto-renewal — letting it lapse only stops the platform API; local features and BYOK keep working.
Where do I top up, and how do refunds work? Inside the Android app (China build), via WeChat Pay or Alipay. For payment issues, email support@geilixinli.com with your order number.
I switched phones. Use the app’s backup export/import to migrate. Without a backup, on-device data cannot be recovered — that’s the price of local-first, and why we nag about backups.

Streaming replies feel slow. First-token latency depends on your provider and model; smaller "fast" models are used automatically for structure tasks. Long documents genuinely take a while to read through.
My key stopped working. Check quota/billing with your provider first, then re-enter the key in Settings → AI Engine.
Still stuck? Email us with the app version and a description of what you expected vs. what happened. Screenshots help.